zoap

Man, do you know that feeling, when you have a problem with some big company, they just sent you back and forth without actually helping you out? I’m in the middle of one of those right now. So, what’s going on then? Well, I’ve got a Vodafone simcard in my phone. I can call anyone I like and I receive any incoming textmessage directed to me. So far, no problems. No, when people want call me from a Tmobile phone, they just get the “The number you tried to dial is not a valid number”. It took a while for me to notice that Tmobile clients are unable to reach me, because they couldn’t call me to tell that I’m unreachable for them.

So, what did I do? I made a call to Vodafone. And what do you think Vodafone says? You should call Tmobile… And yeah, what do you think Tmobile tells me? To call Vodafone of course… Come on! I don’t let them of the hook that easily of course, so called them both several times. Vodafone tried to call me with a Tmobile simcard and they were able to reach me. Strange! You know what the lady on the phone told me? “Well sir, if you have so much trouble with this sim card, why don’t you just take another phone number?”. Yeah right! I have to inform a shitload of people that I’ve changed phone numbers again. And who is going to pay for all the text messages I have to send to do that? Yes, me! That is NOT a solution Vodafone!

The Tmobile dudes told me that I had to inform the Tmobile users who are not able to reach me, to call Tmobile and tell them about the problem. So, you want me to call all people I know with Tmobile and ask them to call customer service to have this problem fixed and waste precious time of their life on the phone about some stupid problem they should just solve? Come on! My girlfriend is one of the people who is not able to reach me, because she has a Tmobile phone. Tmobile told her: “Yeah, well, you have an Iphone. That might be the problem.”. Yeah sure…

I know they tried to solve things, because I received some anonymous calls which got hung up before I could even say my name. If they can reach me, they assume the problem is solved. Well, it is NOT! I really don’t get why they do not make a bit more effort on this and have the Vodafone engineers call the Tmobile ones and solve this annoying problem. It is impossible for me to reach the right people at the right department, because I cannot get past customer service of both corporations… This is so annoying. I pay for a phone that should be reachable, no matter what the provider of the caller is!

Ah, just received word that I’m not the only one at this company with this problem! There are more! Come on freaking Vodafone, solve it!

UPDATE: Apearantly I’ve finally managed to get in touch with the right people. Don’t know if it was this post that did it (guess not, but ey, that would be sweet!), but things are finally moving. I got several calls from Vodafone tech support, the REAL tech guys, who can get in touch with the REAL tech guys from Tmobile. So, hope this issue will get resolved after two freaking months! I’ll keep you posted on teh progress.

ANOTHER UPDATE: Man, it works again! Since I got hold of the right people it got fixed in a few days. So this proves again: Customer Service is useless if you experience real problems. You just gotta get hold of people a bit higher in the tree. I got lucky after a few months… This time! Anyway, all of you Tmobile users are able to call me again. Worth a w00t if you ask me!